Implementation Specialist

Orlando, Florida, USA | Sales | Full-time | Fully remote


Are you a highly motivated, results-driven professional interested in expanding your career path and earning potential? SoftExpert is actively pursuing a strong candidate to support and influence our customers to maximize the use of SoftExpert Suite software. The ideal candidate will do so utilizing emotional intelligence, professional demeanor, and solution-oriented approach to accomplish successful client implementations. This role is not required to have software implementation experience, but instead, practical industrial experience.


We are looking for a specialist who knows what the automotive, manufacturing and overall shop floor market needs when looking for software capabilities and daily functions. This position will work closely with SoftExpert’s CEO, Implementation Services Manager, and other key team members to achieve outstanding return on investment (ROI) for our clients. Our clients realize a high value in the daily use of well-configured SoftExpert software products learning how to access useful capabilities, automate business processes, and create flexible, dynamic reporting of key information needed to make well-informed business decisions.

The Company

SoftExpert is a market leader in software and services for business compliance, innovation and digital transformation, with more than 300,000 users from 2,000 organizations in more than 40 countries worldwide.


Job Duties

Analyze requirements of customers regarding their business process and records management needs with an industry perspective developed through working inside the engineering, purchasing and operations functions in manufacturers. Then, given the careful discovery of client needs and wants, assess the technical capabilities of our SoftExpert Suite of modules to design the best-fit configuration to meet these needs based on best practices learned through years of “being in the clients’ shoes on their side of the table”.


Main Activities

• Active pursuit of becoming a “subject matter expert” across key industries and solutions offered by SoftExpert;
• Analysis of customer’s requirements;
• Record and forward client requests appropriately;
• Clarify technical product data upon request;
• Assist in the definition of project and service scope;
• Evaluate the client's current technical scenario;
• Understand customer needs and expectations;
• Record performed activities;
• Know, apply and participate in the creation of the general rules of the company, as well as the ones specific to the activities developed;
• Interact with areas related to the performance of the above responsibilities and assignments, in order to ensure effectiveness of results, participation in projects, exchange of experiences, others;
• Interact with the team, providing and informing technical solutions; being a knowledge multiplier and acting as facilitator.


Skills and Experience

• Professional with more than 5 years of successful technical experience in the Automotive, Defense, Life Science, or other manufacturing industries;
• Training or practical experience in Quality Management Systems (technical and compliance), Business Process Improvement, Product Design / Engineering, Manufacturing Engineering or Operations Management is a differentiator;
• Associate’s or higher degree preferably aligned with above industries related subjects;
• Clear, effective communication (oral and written);
• Awareness of typical customer daily challenges and needs;
• Excellent interpersonal relationships based on a positive attitude;
• Persistent, self-motivated and able to work independently;
• Self-discipline, organization, multitasking and problem solving;
• Ability to work in fast-paced environment with multiple priorities;
• Quality results driven;
• Proactivity.